Top 5 IT Support Challenges for Small Business

In today’s business world, it is imperative that small business keep their IT healthy and running efficiently. Here are the top 5 IT Support challenges we’ve recognized that small businesses face when it comes to IT(and the solution).

Unpredictable, Costly Downtime

When your network does down, what does that cost you? Your staff are unable to work, customers are unable to buy or progress, reputation is damaged, and more. This is a risk many small businesses take when they don’t have an IT support department.

Managing IT Costs

Small businesses never know when an IT issue may impact. Many small businesses struggle with managing that cost. Overages, surprises and unpredictable IT costs become a difficult item to manage, creating frustration with the inability to accurately budget for IT.

Paying for Downtime

Traditional IT support service providers make money when vital elements of your network have failed or need service and repair. In essence, much of traditional IT service provider’s income comes from firefighting. Small businesses can’t afford the downtime waiting for a tech to arrive to resolve and issue.

Management Effort

The expense and effort of hiring and management an internal IT support staff is beyond the means of many small businesses.

Risk and Exposure

Can you be sure that your small business is protected against data loss or theft? How about compliance? Is your small business compliant with today’s laws when it comes to customer data (i.e. Sarbanes-Oxley, HIPAA, etc.). Over the years, we’ve recognized that small businesses just don’t have a plan in place to ensure they are compliant with any relevant laws when it comes to data storage, transmission, access, etc.

The Solution

Manage Services. Managed services such as those provided by Avantech allow for small business to benefit in the following ways:

  • One monthly fee for total IT support
  • A true IT partnership
  • A comprehensive solution to manage devices, network, users, desktops, security and data
  • Structured response and maintenance agreement
  • Constant information from the network
  • A support plan tailored to small business needs
  • A strategic approach to IT management, built on a solid tactical execution
  • Total alignment of small business and provider goals.

Can your small business afford not to? Managed service allows for:

  • cost predictability
  • increase in staff productivity
  • alignment of IT to business needs and transparency into IT performance

Managed services reduces:

  • total cost of IT
  • Security and compliance exposure, and
  • Risk of catastrophic data loss

Do you find that your small business faces these same challenges? Consider outsourcing an IT department such as Avantech.