Frequently Asked Questions
Our FAQ may answer questions you have.
Our main office is located right in the heart of Los Angeles, California in the Arco Tower at 1055 West 7th Street. However, like many modern companies, such as IBM, Intel, SC Johnson, and Ebay, we are a distributed team utilizing remote work together with secure cloud-based technology and mobile business communication to provide you with a team of highly skilled professionals at the least possible cost to you.
If you are in the United States, we have techs in your area. We’ve established a network of fully certified techs across the U.S.
We have a large set of skilled IT systems engineers, cyber security specialists, networking pros, developers, and more! There’s likely a chance that we can offer very customized services. Send us a message in the form and let one of our engineers contact you to discuss your particular needs.
Yes! While extremely rare with our services, errors sometimes occur. To protect your interest, Avantech carries professional liability and general liability insurance for all of our services.
All Avantech services utilize best-in-class security and encryption technologies. Also, all support sessions are recorded.
Our software encrypts your data prior to transmission to our offsite backup storage vault. The encryption technology and your encryption key ensure that nobody, including our employees can access your data.
No. We don’t lock you into contracts. Our clients stay with us because they value our expertise and quality of service.
You will receive a getting started e-mail with log in information, and more. Depending on the service you select, you may get other e-mails.
During normal business hours, one of our techs will contact you within 30 minutes to introduce us and get you set up.
Yes, we do! We offer on-site services anywhere in the U.S. If you have a particular project you’d like to get a quote for, send us a message in the contact form.